Sara Feeley
Group Head of Sales Optimisation Besma Winner Top 100 Sunday Times Best Company @Reassured
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WORK HISTORY
Group Head of Sales Optimisation Besma Winner Top 100 Sunday Times Best Company @Reassured
GB
EDUCATION
University of Wolverhampton
LLB Hons Ba (Hons), Law and Criminology
Ysgol Tryfan
High School
ABOUT SARA FEELEY
A highly motivated and committed Senior Sales & Customer Service business leader with an enviable record of growth, development and achievements.My considerable experience includes Sales Management, Sales Training and more recently as Customer Services Director for Yell, a role which includes responsibility for the Onshore & Offshore call centres ( 850 plus employees in the UK, Philippines and India) and all associated budget responsibilities.I am passionate about ensuring we deliver the highest levels of Sales revenue performance, great Customer Service & Support, and committed to ensuring our NPS scores and customer reviews continue to improve and reflect brand promises.Top SkillsSales Leadership/ Senior Sales Leader/ Contact Centres/ Customer Service/ Business Strategy/Sales/ Offshore centres / Training and Mentoring.Sales and Industry Awards Yell National Sales Manager for 7 years consecutively from 20••••••••16 Yell Elite Sales Manager 2016 BESMA Finalist for Sales Manager of the Year & Sales team of the year.2016 BESMA 2016 Winner \"Sales Team of The Year\"2018 Yell Excellence Award for Leadership2019 The Customer Operations Leadership Yell Excellence Award
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