Sara Cunningham

About Sara Cunningham

Learning and Development leader adept at designing, facilitating, and evaluating inclusive, business-aligned learning programs for employees at all levels. Blending expertise in corporate HR with experience in contact center enablement. Experienced at leveraging AI tools, including Gemini and Copilot, to deliver actionable training insights and analysis. Skilled at managing diverse, cross-functional work teams. Built and ran a WayUp Top 100 Internship Program (OppLoans, 2020). Gallup-Certified Strengths Coach (Top 5: Strategic, Positivity, Learner, Ideation, Input).

Experience

1. Learning and Development Manager

   Enova International

   Nov 2024 — Present · Chicago, IL, US

   Lead a team of 6 hybrid and remote Learning Specialists in charge of training 400+ contact center new hires per year across 10 brands and functions.• Building out a leadership training curriculum for 100+ contact center managers, consisting of interactive live sessions, eLearning modules, and reference guides on 12 skills-based topics.• Collaborate with Strategy and Operations to ensure that critical business updates and changes to the regulatory landscape are promptly and appropriately incorporated into learning materials.• Launched a quarterly Learning & Development Business Update share-out to present key statistics on L&D activity and impact, including new hire attrition rates, learner assessment scores, and course ratings, to cross-departmental stakeholders.

Education

• Northwestern University

  Bachelor of Arts (B.A.)