Izabela Sara Cical

Experience

1. Strategic Account Manager

   RevolutionParts

   Nov 2021 — Present

   Primary point of contact for enterprise customers, cultivating long-term relationshipsManage the largest partner relationship, both domestically and internationallyDevelop efficient processes and strategies to address partner needs and provide qualitative metrics and recommendations based on performance and industry best practicesOversee multiple e-commerce platforms, ensuring partner success across diverse marketplaces, including Amazon, eBay and WalmartLead weekly and monthly meetings, effectively communicating priorities, needs, and escalations to internal and external teamsEstablish trusted partner relationships with enterprise customer contacts and executive sponsorsProactively develop scalable programs to support partner’s eCommerce revenue targetsCollaborate with partners and associated vendors to develop and implement eCommerce strategies and drive business growthInterpret complex data and analytics to ensure parts and accessories searchability and availability across multiple eCommerce platformsLeverage data to identify key opportunity points and ensure partner KPIs are met Ensure program growth and success on a national program and individual dealer level for 400+ domestic dealers, 100 performance dealers, and 80+ international dealersConduct quarterly business reviews and regularly communicate progress to internal and external stakeholdersForecast and track partner and dealer/retailer sales, reporting adoption metrics and program healthAct as the partner liaison, ensuring integration with Business Development, Sales, Engineering, Onboarding, and Customer Success teams for new partner storesManage automotive accounts in a SaaS e-commerce environmentSuccessfully launched multiple programs for a Tier 1 automotive supplier by collaborating with internal and external stakeholders

Education

• University of Michigan-Dearborn

  Bachelor of Business Administration - BBA, Marketing

  2011 — 2015