Sara Jones
Client Solutions Manager @Pacific Life
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WORK HISTORY
Client Solutions Manager @Pacific Life
I lead the people, partnerships, and operational systems that sit at the intersection of Pacific Life and the Benefits Technology ecosystem. My team of 11 manages both the high-volume implementation work that keeps day-to-day operations running and the longer-cycle strategic initiatives that advance our technology partner relationships.Since stepping into this role I\'ve grown the team from 7 to 11 through full-cycle hiring and onboarding, developed internal operational frameworks that improve consistency and scale, and served as a senior cross-functional voice on product and technology strategy.
EDUCATION
Iowa Western Community College
Business Administration and Management, General
ABOUT SARA JONES
Most people in benefits technology have seen the ecosystem from one side. I\'ve built from both.I spent years on the vendor side designing and scaling an implementation function from the ground up. Now I lead carrier-side integration strategy at Pacific Life, sitting at the intersection of enrollment platforms, carrier operations, and SaaS partnerships.What that dual perspective gives me, and the teams I lead, is the ability to see around corners. To anticipate where breakdowns happen and build the frameworks that prevent them. But the part I find most meaningful is developing the people who sustain those systems. I\'ve built and scaled teams, coached individual contributors into leaders, and created the kind of operational culture where people and processes grow together.If you\'re working at the intersection of benefits technology and operational strategy, I\'d love to connect.
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