Sara Charles

About Sara Charles

I am a strategic Senior Project Manager with 14 years of experience leading enterprise SaaS implementations and cross-functional initiatives that drive measurable business outcomes.Throughout my career, I have partnered with executive stakeholders, product teams, and technical consultants to deliver complex, multi-workstream implementations across public and private sector organizations. My expertise sits at the intersection of enterprise delivery, customer strategy, and product alignment.Currently at Cornerstone OnDemand, I lead enterprise SaaS implementations across diverse industries, implementing structured governance models and strengthening executive engagement to ensure predictable, high-impact outcomes.Previously, I have:• Directed enterprise implementations for multi-billion-dollar OEM clients• Led strategic initiatives alongside C-level executives at high-growth SaaS organizations• Improved delivery frameworks to increase scalability and operational efficiency• Stabilized high-risk customer accounts through structured stakeholder alignmentI am particularly passionate about roles that combine enterprise delivery excellence with strategic impact and product insight.If you\'re building scalable SaaS solutions and value strong executive-facing delivery leadership, I would love to connect.

Experience

1. Senior Services Project Manager

   Cornerstone OnDemand

   Sep 2025 — Present

   Leads a portfolio of concurrent enterprise SaaS implementations of the Cornerstone Galaxy Suite, managing complex, multi-workstream engagements across public sector, technology, manufacturing, financial services, retail, and healthcare organizations. Rapidly transitioned from onboarding to full project ownership within 90 days, establishing credibility with executive sponsors and internal leadership. Drives structured governance models including stakeholder mapping, executive reporting cadences, and risk mitigation frameworks to ensure delivery alignment and transparency. Partners cross-functionally with technical consultants, product specialists, sales and support teams to ensure seamless execution from sales handoff through go-live and support transition. Strengthened executive-level customer relationships through proactive communication strategies, clearly defined success metrics, and alignment to business objectives. Contributed to continuous improvement initiatives by redesigning implementation documentation and templates to support new product offerings, improving delivery consistency and scalability. Proactively identifies and mitigates project risks, balancing customer expectations with internal resource constraints to maintain momentum and protect timelines.

Education

• Scuola di Italiano Per Stranieri, Lecce

  Lecce, Italy: Italian Immersion Program through Florida State Univeristy

• Florida State University

  Bachelor of Arts - BA, International Affairs

Skills

• Social Networking
• Powerpoint
• Training
• Project Management
• E-Learning
• Sales Operations
• Customer Service
• Social Media
• Curriculum Development
• Instructor-Led Training
• Sales
• Management
• Team Building
• Leadership Development
• Marketing
• Curriculum Design
• Public Relations
• Strategic Planning
• Editing
• Business Development
• Instructional Design
• Learning Management
• Learning Management Systems
• Start-Ups
• Public Speaking