Sara Censoprano

About Sara Censoprano

Client Impact: I work closely with enterprise and commercial clients through my team of CXers, turning complex business challenges into strategies that drive retention, expansion, and long-term account health across a ~$10M portfolio. I guide my team to deepen client relationships and grow into trusted strategic partners, delivering measurable impact while fostering a collaborative, high-performing environment.Team Development: I\'m passionate about building a team culture where people feel empowered, valued, and inspired to grow. Mentoring emerging leaders and creating psychologically safe spaces is just as important to me as achieving business outcomes, because sustainable success happens when people feel supported and trusted. I draw on tools like CliftonStrengths, VIA Strengths, PrinciplesYou, Energy Rhythms, and my Enneagram certification, as well as insights from publications like Harvard Business Review, to support my team’s personal and professional growth.Strategic Execution: By aligning priorities, fostering cross-team collaboration, and ensuring smooth execution, I turn insights into actionable strategies that drive meaningful outcomes for clients and teams. I leverage platforms like Movable Ink, Salesforce, and third-party ESPs (ex. Responsys, Sailthru, Emma, Klaviyo), along with project management tools like Google Workspace, Smartsheet, Asana, Jira, and Basecamp, to enable retention, growth, and engagement at scale.

Experience

1. Director, Client Experience

   Movable Ink

   Jan 2025 — Present

Education

• The Culinary Institute of America

  Associate of Occupational Studies, Culinary Arts

• Syracuse University

  Psychology