Sara Carrassi

Customer Service Operations Manager @Shionogi Europe

Rome, IT

Management of Shionogi Italy Supply Chain: demand, forecast, stock and inventory management.Maintain inventory accuracy, ensure optimal inventory utilization, explore options to optimize inventory levels. Sales & Operations planning. Identify and initiate continuous improvement initiatives and cost saving changes, drive operational efficiency and reduce overall logistics costs.Oversee the logistics operations of 3PL providers (warehousing and transportation).Play a pivotal role in managing the movement of goods and ensuring efficient supply chain operations.Identify bottlenecks in the logistics/distribution process and implement improvements to enhance performance and efficiency.Customer Service management: orders, shipments, deliveries, invoices.Ensure customer satisfaction: support customers by providing timely, relevant information, resolving questions, responding to complaints whilst going the extra mile to engage with clients. Ensure the process for timely deliveries, accurate order fulfilment, and effective communication with customers; align logistics operations with customer expectations.Monitor sales volumes via daily and monthly statistics.Develop effective working relationships with cross-functional teams.Responsible for master data set up and maintenance.Monitor accounts receivables and receivable to cash.Language used: Italian, English, Spanish.

Sapienza Università di Roma

Communication Science Degree, Business/Corporate Communications and Marketing

Sapienza Università di Roma

Master Degree, Marketing and Business Communication