Sara Kreinberg
Principal Customer Success Manager at Salesforce | SaaS Leader
- Role
- Principal Customer Success Manager at Salesforce
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Sara Kreinberg
Customer Success Manager with 9+ years of experience in SaaS, delivering exceptional results in customer retention, partnership management, and customer satisfaction. Proven ability to build efficient processes at scale, create and implement successful strategies, and communicate effectively with customers.
Experience
Principal Customer Success Manager
Mar 2024 — Present
Managed customer retention through a successful transition to a scaled customer success model, maintaining trust and improving satisfaction throughout organizational change.Spearheaded the creation and leadership of the Spiff Customer Onboarding Journey project, ensuring seamless customer transitions, improved platform and resource engagement, and accelerated time to value.Partnered with Sales and Renewals teams to develop and implement tailored renewal strategies, resulting in a 9% upsell rate and expanded customer investment in Salesforce solutions. Created critical resources, processes, and documentation to enhance team efficiency and scalability post-acquisition.Designed and led Customer Success Office Hours and Skill Workshops, fostering stronger customer relationships through personalized support and continuous learning opportunities.
Education
University of Pittsburgh
Masters of Education
2013 — 2015
Washington and Jefferson College
Bachelor of Arts
2009 — 2013
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