Sara Belkhadir
Reservations manager at Hyatt Regency Boston / Cambridge
- Role
- Reservations Manager at Hyatt Regency Boston / Cambridge
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Reservations Manager
Hyatt Regency Boston / Cambridge
Mar 2023 — Present · Boston, MA, US
Reservation Management: Oversee and manage all aspects of hotel reservations, including individual and group bookings, ensuring accuracy and efficiency in handling room assignments, special requests, and guest preferences- Group Coordination: Handle group reservations from start to finish, including uploading rooming lists, managing billing details, room block assignments, and adhering to group cutoff dates to maximize occupancy and revenue- Crew & Airline Partnerships: Manage accommodations for five airline crews, handle third-party requests and commissions in collaboration with finance teams- Rate & Availability Management: Assist the Director of Business Travel during RFP season by loading rates, managing blackout dates, and coordinating with corporate clients on special rates and availability- Revenue Optimization: Support the Director of Revenue by generating historical and forecast reports, managing overbookings, updating pricing, and monitoring blackout dates to optimize revenue- System Expertise: Proficient in using (PMS) system (Opera /Reserve/RMT) Sales Portals, and Revenue Management Systems (PRO) to manage reservations, monitor inventory, and ensure data integrity across platforms- Team Leadership & Training: Lead and train the reservations team, Provide ongoing support and development opportunities- Problem Resolution: Address and resolve guest and operational issues in a timely and effective manner, ensuring high levels of guest satisfaction and maintaining strong relationships with repeat clients- Collaboration & Communication: Collaborate closely with Sales, Front Office, Housekeeping, and Finance teams to ensure smooth operations on reservations, special events, and overbooking situations- Reporting & Analytics: Prepare and analyze detailed reports on reservation trends, group sales, and forecasted occupancy- Overbooking & Inventory Control: Balance inventory and manage overbooking situations. Ensuring guests satisfaction.
Education
Tourism and hospitality management University
Bachelor of Applied Science - BASc
2013 — 2015
University of Economic Science
Associate of Science - AS
2011 — 2013
University Moulay Ismail
High School Diploma
2010 — 2011
Florida Atlantic University
Hospitality Administration/Management
2020
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