Sara Begum
Unleashes the Power of Words in a Digital Renaissance.\"
- Role
- Content Moderator at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Content Moderator
Nov 2023 — Present
Performed moderation tasks such as deleting, editing, and suspending accounts. Collaborated with other teams within the organization to address issues quickly. Monitored user-generated content for violations of community standards. Investigated complaints regarding inappropriate or offensive material. Ensured adherence to company guidelines while moderating online forums and social media sites. Assisted in developing strategies to improve the quality of user experience on the platform. Identified trends in user generated content that could be addressed through policy changes or training programs. Tracked metrics related to key performance indicators such as response time, resolution rate in order to measure the effectiveness of moderating activities. Provided guidance and support to new moderators in order to ensure high quality standards are met. Provided feedback to content creators on best practices for creating engaging content. Maintained detailed records of all moderation actions taken on a daily basis. Reviewed content for compliance with internal policies and procedures.
Education
B.R. Ambedkar University
Bachelor of Commerce
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