Sara Annett

Multi-unit Store - Manager @Fika Cannabis

Direct day-to-day operations of two high-profile flagship locations in a regulated retail environment, ensuring exceptional customer service delivery aligned with corporate policies and compliance standards.Develop and implement customer service procedures, establish service level expectations, and monitor KPIs to measure performance and inform strategic improvements.Monitor operational and financial performance and prepare reports to track target achievement.Lead and mentor a team through coaching, training, and development, fostering an engaged and empowered culture.Oversee resolution of escalated customer concerns, ensuring timely, policy-aligned outcomes.Partner with Marketing and Operations on initiatives to increase community engagement and customer traffic, including sponsorships and events.Ensure full compliance with AGCO regulations through proactive inspections and audits.