Sara Abraham
Service Delivery Project Manager at Zayo Group
- Role
- Service Delivery Project Manager at Zayo Group
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Sara Abraham
Experienced Project Manager with a demonstrated history of working in the construction industry. Skilled in Wireless Technologies, Site Acquisition, Telecommunications, Customer Service, and Project Management. Strong real estate professional with a Bachelor of Science - BS focused in Criminal Justice & Criminology from Loyola University Chicago.
Experience
Service Delivery Project Manager
Sep 2020 — Present · Denver, CO, US
primary liaison between the company’s internal field, engineering teams, and an end customer for a particular service installation-heavy level of internal and customer facing communication-providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations-drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and third party leases-set departmental objectives, report on progress and project milestones-handle and resolve customer problems that are escalated for management attention-produce various reports for project implementation and customer service management-organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects-interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions-communicate with client via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals-provide post installation support services, trouble resolution, and new service proposals
Education
Loyola University Chicago
Bachelor of Science - BS, Criminal Justice & Criminology
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