Saquiuddin Syed

Senior Lead - Delivery Management @Kyndryl

IN

ADEC – Present – Project & Transition Manager (Oct 2024 – Present) • Spearheading the collation of transition documents to ensure seamless knowledge transfer and operational continuity. • Actively contributing to RFP responses, aligning solutions with client requirements and business objectives. • Supporting project execution by coordinating cross-functional teams and optimizing delivery frameworks. • Assisting in transition planning and governance to drive efficiency and minimize risks in service handovers.>. Cross-Platform Delivery Integration COE – Service Improvement Leader (Jul 2022 – Oct 2024) • Focused on special engagements and HyperCare Management to drive seamless service integration and recovery. • Conducted technology and service management assessments to align operations with business goals. • Ensured adherence to quality standards and best practices for optimal performance. • Supported seamless execution of strategic projects through program management initiatives. • Implemented risk mitigation measures to safeguard critical assets and reduce vulnerabilities.>. Kyndryl Service Assurance – Situation Leader and Major Incident Commander (Sep 2021 – Jun 2022) • Headed major outage management, ensuring timely resolution of critical service interruptions. • Directed vendor coordination, escalation management, and RCA quality reviews to enhance resolution outcomes. • Led special engagements and crisis management, driving client-specific initiatives and leading service improvement efforts. • Conducted process quality assessments to ensure compliance with operational excellence standards. • Designed and implemented a Process Quality Assessment Application, streamlining evaluation workflows.

Tetrahedron Junior College

Intermediate

Visvesvaraya Technological University

B.E

Secunderabad School For Boys & Girls

School