Saqib Jamil
Associate Principal, Strategic Csm, Strategic Accounts @Darktrace
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WORK HISTORY
Associate Principal, Strategic Csm, Strategic Accounts @Darktrace
Toronto, ON, CA
Presently responsible for a diverse portfolio of 11+ global enterprise customers, with a total contract value of $26M+. • Managing relationships across all customer levels, including C-Level executives, fostering strong partnerships to ensure customer satisfaction and retention.• Conducting quarterly executive business reviews with customer decision-makers to align with their short-term and long-term cybersecurity goals. • Performing as a program manager by driving deployment and technology adoption projects while proactively handling and resolving escalations that arise. • Working with internal teams to develop upselling and cross-selling strategies, contributing to revenue growth within existing accounts. Achievements: • MVP - Top Performer in H1-2025 (July - Dec 2024): Successfully renewed ACV ~$2.4M & upsold ~$460k.• Certified in MEDDPICC Sales Training (Aug 2023) and Darktrace Cyber Essentials (Sept 2023)• Successfully renewing all expiring contracts for the year 2023 (TCV ~$1.5M)• Revamping the Strategic CSM Onboarding Program and actively training newly hired CSMs on advanced courses such as “Executive Engagement”
EDUCATION
University of Waterloo
Bachelor of Science (BS), Computer Science
University of Toronto - Rotman School of Management
Master of Business Administration (M.B.A.), Operations Management and Supervision; Management Consulting
ABOUT SAQIB JAMIL
Account Management | Customer Champion | Cybersecurity Enthusiast | Customer Success Manager I have a huge passion for Customer Success. I am a forever-student in this domain – I have been working in customer-facing roles for more than 13 years and have established a career goal for me to excel further into a CS Leader. I also completed the CSM-Foundational Certification in 2018 and have attended numerous workshops and activities to build upon my Customer-Success knowledge. With this growth mindset and desire to break new barriers, I am committed to developing myself into an inspiring innovator, a strong leader and an effective educator of Customer Success.I am a tech lover too - I started off as a technologist, developing applications for various platforms - all of which allowed me to understand IT solutions from the ground up and the value they deliver to the customers. My MBA further educated me on the business landscape and what it meant to truly translate the value derived from IT solutions into meaningful results for any business. Applying this technology & business background in my Customer Success role, I have had the fantastic opportunity to oversee several crucial client projects for implementing new technologies and solve many customer problems.
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