Saqib Jamal
Customer Success People Leader @ LSEG | MBA
- Role
- Customer Success People Leader at LSEG
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Saqib Jamal
As a Customer Success Director at LSEG, I am responsible for the net revenue retention…
Experience
Customer Success People Leader
Oct 2021 — Present · Washington, DC, US
Responsible for the net revenue retention of a book of business worth $300mn in the Americas region• Leading a team of customer success managers, providing coaching, oversight & guidance to maximize client engagement for LSEG\'s quantitative and digital wealth solutions• Coaching and managing the team to achieve their quarterly and annual targets• Collaborating and liaising with other parts of the businesses like Sales, Account Management and Product to ensure our teams work effectively as one group• Highlighting the voice of the customer to the appropriate channels internally so the business is kept abreast of our customers’ feedback• Experienced with the customer success platform, Gainsight and CRM tools such as Salesforce
Education
London School of Business and Finance
CIMA
2008 — 2010
University of Wales, Cardiff
Master of Business Administration (MBA), Business Administration and Management, General
2010 — 2011
Skills
- Customer Service
- New Business Development
- Lead Generation
- Vendor Management
- Strategy
- Research
- Marketing
- Financial Analysis
- Forecasting
- Microsoft Office
- Sales
- Analytical Skills
- Analytics
- Business Strategy
- Management
- Teamwork
- Banking
- Team Management
- Leadership
- Project Management
- Time Management
- Salesforce.com
- Customer Relationship Management (Crm)
- Financial Modeling
- Account Management
- Market Research
- Project Planning
- Competitive Analysis
- Data Analysis
- Databases
- Customer Relations
- Team Leadership
- Business Analysis
- Marketing Communications
- Performance Management
- Crm
- Sales Management
- Strategic Planning
- Business Development
- Call Centers
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