Sapna Jain
Vice President, Global Operations & Services, AT&T
- Role
- Vice President at AT&T
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Sapna Jain
As Vice President in Transformation Office, Sapna is responsible for driving Process efficiencies and Technology innovation. With proven expertise in managing complex processes, leading enterprise-scale technology implementations, governance in guiding resources, maintaining budget controls and risk management oversight, Sapna seizes opportunities to drive long term customer centric business transformation. Sapna is a skilled leader with a unique combination of creative, technical, analytical and innovation skills. Her diverse business experience ranging from managing IT architecture and design, to leading business transformation initiatives and everything in between, provides valuable insight for results-based execution and customer satisfaction.As a holder of three patents and numerous awards, Sapna seeks to think outside the status quo to deliver high quality performance that is innovative and transformative in any situation.
Experience
Vice President
Nov 2018 — Present · Dallas-Fort Worth, TX, US
Lead key transformation initiatives for AT & T Business within the Global Operations and Services Organization through process and technology innovation. Provide leadership in transforming customer and seller experience with process re-engineering for inefficiencies removal, technology automation for quick wins, tools rationalization, machine learning and unified platforms.Key Achievements:* Instituted a structured and disciplined process re-engineering practice to drive true process transformation* Implementing large scale automation through technology innovation. Integrating tools for superior end-to-end customer experience through SaaS platforms like SalesForce and ServiceNow * Utilizing machine learning and Artificial Intelligence for driving fallout reduction and efficient management.* Managing global team of more than 450 people across 3 regions
Education
Delhi University
Bachelor of Science - BS, Computer Science
1997
SMU Cox School of Business
Master of Business Administration - Executive MBA, Business Administration and Management
2012
Stanford University Graduate School of Business
Advanced Leadership Program
2019 — 2019
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