Sapna Kumar
Head of Product and Passenger Experience
- Role
- Head of Product Passenger Experience & Quality and AVP - Marketing and Media Monetisation at SpiceJet Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sapna Kumar
I am an experienced management professional with over 24 years of leadership experience in the airline industry. Throughout my career, I have gained expertise in designing products and services that enhance end-to-end customer experiences. Having managed customer experiences and marketing communications in the travel industry for over 20 years - I possess a deep understanding of the insights that influence consumer preference within the category. My innate understanding of the motivations that drive consumer choice has placed me in a favourable position to deliver highly effective customer experience and marketing communication strategies that consistently yield positive ROI for the business.My experience has spanned across several critical functions, including Product Development, Passenger Experience, Marketing Communications, Service, Standards and Quality and Media Monetization. As a strategic leader, I have successfully led customer experience projects from conception to completion, quality assurance, and further enhancements. My in-depth understanding of customer needs, development of products and processes, and surpassing customer experience has been instrumental in achieving organizational goals.
Experience
Head of Product Passenger Experience & Quality and AVP - Marketing and Media Monetisation
Nov 2024 — Present · Gurugram, IN
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