Sapna James
Lead Associate- Quality @Egencia
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WORK HISTORY
Lead Associate- Quality @Egencia
Gurugram, IN
Regular Audits * Internal / External Calibration * DSAT Scrubbing * DIP Checks * Call Listening Sessions * Coaching & Conducting Team Huddle * Quality Tips * Monthly Quality Reports * Process Enhancement
EDUCATION
Coursera
Search Engine Optimization (SEO) Specialization, Marketing Research
IATA Training
Certificate, IATA level 1
IIDE - Indian Institute of Digital Education
Certificate, Digital Marketing
ABOUT SAPNA JAMES
Tech savvy enthusiastic traveler focused on revenue, quality and process development. Looking further an extensive career in client relation and development, wherein working with clients to facilitate the process for the client and the organization. Experienced with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Leisure Travel, Travel Agency, Travel Writing!
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