Sapna Choubay
Guest Relations Executive At “The Maple Hotel”.
- Role
- Guest Relations Executive at The Maple Hotel
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Sapna Choubay
As a Guest Relationship Executive, I specialize in creating memorable guest experiences that go beyond expectations. My focus is on personalized service, seamless communication, and proactive problem-solving to ensure every guest feels valued and at home.• With a passion for hospitality and a keen eye for detail, I manage guest interactions from pre-arrival to post-departure—handling special requests, resolving concerns with empathy, and building lasting relationships that drive loyalty.
Experience
Guest Relations Executive
Jul 2024 — Present · IN
Greeting Guests*• Warmly welcome guests upon arrival.• Escort guests to their tables and present menus.*Customer Service*• Ensure guest satisfaction throughout their visit.• Address any complaints or concerns promptly and professionally.• Provide information about the menu, specials, and promotions.*Reservation Management*• Manage reservations and seating plans.• Handle walk-ins and ensure efficient table turnover.* Communication Liaison*• Coordinate between guests and the kitchen/service staff.• Relay special requests or dietary restrictions accurately.*Feedback Collection*• Collect and log guest feedback to improve service.• Follow up with regular or VIP guests to build loyalty.*Event and VIP Handling*• Assist with special events, private dining, and VIP guest handling.• Maintain a guest database for personalized service.*Upselling and Promotion*• Promote signature dishes, drinks, or upcoming events.• Suggest food and beverage pairings to enhance the experience.*Professional Appearance and Conduct*• Maintain a polished, professional appearance and friendly demeanor.• Stay calm under pressure and resolve conflicts diplomatically.
Education
NRI College of Engineering and Management, Baraghata Jhansi Road, Gwalior
Polytechnic diploma , Electronics and telecommunications
Rajsthan board of secondary education (RBSE)
Higher secondary school
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Btech (engineering), Electronics and Communications Engineering
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