Sapna Chaudhary
Enhancing Customer Experience at INCLUD
- Role
- Customer Success Associate at Includ
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sapna Chaudhary
Customer Success Specialist with a strong track record in eCommerce and B2B environments, focused on delivering smooth customer journeys and building lasting client partnerships. Experienced in using CRM tools and analytics to drive engagement, optimize support processes, and uncover revenue opportunities. Adept at managing complex customer needs, generating qualified leads, and collaborating across teams to support scalable growth and long-term retention
Experience
Customer Success Associate
Aug 2024 — Present · Gurugram, IN
Delivering top-tier support in the eCommerce sector, with strong expertise in resolving complex queries via email, chat & phone. Improved customer rating from 1.6 to 3.9 by ensuring transparent communication. Skilled in CRM tools, reducing resolution time, and driving customer loyalty through actionable feedback and collaboration with product teams.
Education
St. Paul's Senior Secondary School
Business/Commerce, General
2018 — 2020
BSA College of Engineering & Technology, Mathura
Bachelor of Commerce - BCom
2020 — 2023
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