Sapna Arora

About Sapna Arora

With substantial expertise in DevOps and product management, my role at Amdocs centers around spearheading transformational projects and leading end-to-end product management and customer handling. Our team\'s success in executing the Fixed Cadence Program Increment Model(Agile) and enhancing billing accuracy to a perfect score is a testament to our collaborative efforts and strategic problem-solving abilities.As a steward of product vision and roadmap, the skills I\'ve honed in defining backlog items and managing KPIs and SLAs are key to aligning client and leadership goals. Championing efficient budget and resource planning, my commitment to continuous improvement and customer collaboration shapes the exceptional service delivery that Amdocs is known for.

Experience

1. Business Analyst

   Amdocs

   Jan 2022 — Present · Gurugram, IN

   Spearheaded & successfully executed a DevOps transformation, implementing a Fixed Cadence Program Increment Model>>Defined backlog items, including EPICs & Features, and collaborated with customers to prioritize the backlog, managed budgets, pipelines & capacity planning effectively.>>Lead end-to-end service delivery management, involving planning, budget management and formulation of processes, resource planning, quality management, and final delivery.>>Planning project increments, gaining effort approval & achieving alignment between clients and Leadership.>>Managed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both the Development & Solutions groups.>>Led sessions with executive sponsors and business stakeholders, fostering effective communication & alignment.>>Collaborated closely with the pre-sales, sales & marketing teams to gain a comprehensive understanding of the market landscape and bridged the gap between customer expectations & project delivery.

Education

• Maharshi Dayanand University

  Bachelor of Engineering (B.E. Honors), Engineering