Sapana Patel

About Sapana Patel

I am a Client Services Specialist and Human Resources Professional at DataSoft Technologies, a leading provider of IT solutions and consulting services to state and corporate clients across the US. I have over 9 years of work experience in customer service, employee relations, and organizational development. I have a bachelor\'s degree in sociology and certifications in lean six sigma, recruiting, hiring, and onboarding, and preparing to manage human resources.In my current role, I manage client relations with various stakeholders, provide administrative assistance to management, implement and facilitate new HR policies, assist employees with benefits enrollment, manage the applicant tracking system, and create training documents, statements of work, presentations, and reports. I also handle onboarding, background checks, drug screenings, and terminations for new and existing employees. I apply my skills in teamwork, communication, problem-solving, and attention to detail to deliver quality solutions and services to our clients. I enjoy working with a diverse and talented team of professionals who share a common vision of excellence and innovation.

Experience

1. Client Services Specialist

   Datasoft Technologies, Inc.

   Oct 2021 — Present · Greenville, SC, US

   Built and nurtured strong client relationships, ensuring high satisfaction and long-term retention.Acted as the primary point of contact for client escalations, resolving issues efficiently.Managed renewals to drive continued business value.Delivered exceptional support by promptly handling client inquiries and service requests.Processed client orders and service needs with accuracy and attention to detail.Maintained up-to-date client records and documentation in CRM and internal systems.Assisted in issue resolution by troubleshooting problems and escalating when needed.Collaborated with cross-functional teams to ensure seamless service delivery.Supported client onboarding processes to guarantee a smooth start and positive experience.Monitored service quality and gathered feedback to support continuous improvement.

Education

• Wofford College

  Bachelor's degree

  2012 — 2016