Sapan Mittal
Customer Success Manager | Driving Product Adoption, Retention & Revenue Growth | SaaS | Healthcare Tech | Onboarding • Renewals • Client Success Strategy
- Role
- Customer Success Manager at Eka.Care
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sapan Mittal
I am a Customer Success Manager with 7+ years of experience helping SaaS and healthcare-tech companies improve customer adoption, retention, and revenue growth.My expertise spans the full customer lifecycle — from onboarding and training to renewals, retention, and account expansion. I excel at building strong client relationships, solving customer problems proactively, and driving measurable business outcomes.What I Do Best Manage end-to-end customer journey (onboarding → adoption → renewal) Reduce churn through strategic communication & proactive engagement Identify upsell opportunities and improve account growth Build feedback loops between customers and product teams Analyse data to improve product usage & customer satisfaction Deliver high-quality support during escalations & go-live phasesKey Achievements: Activated & optimized 100+ clinic accounts at Eka Care Achieved highest win-back retention rate at Docon Awarded “Doctor Darling Award” for exceptional client engagement Achieved 40% revenue target early vs 50% benchmark Drove consistent upsell & renewal success across portfoliosI’m currently open to Customer Success, Client Success, and Account Management roles in NCR, Pune, Mumbai, Bangalore, Hyderabad, or Remote India.Let’s connect! m••••••••@gmail.comLet’s connect!#OpenToWork
Experience
Customer Success Manager
Oct 2023 — Present · Bengaluru, IN
Managed end-to-end lifecycle for enterprise and SMB healthcare clients: onboarding → training → adoption → renewalReduced onboarding friction by implementing a structured Sales → CS handover processDeveloped a systematic approach for tracking and addressing recurring escalations, leading to a 15% reduction in reported issues.Increased revenue through targeted upsell opportunities and value communicationAnalyzed adoption trends to create actionable success plans improving client outcomesAwarded Doctor Darling Award for outstanding customer experience
Education
Balaji Institute of Management and Human Resource Development
Postgraduate Degree, Sales and Marketing Operations
Balaji Institute Of Management and Human Resource Development
Master of Business Administration (M.B.A.), PGDM
2016 — 2018
Sri Balaji University,Pune
Postgraduate Degree, Marketing/Marketing Management, General
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