Imane Saouabi

Manager of Customer Experience @Pelico

Ville de Paris, FR

Founding member and Manager of the CX team, leading six data and client experts within Pelico\'s Customer Services department.Dedicated to overseeing the success of our deployed clients in the demanding and dynamic environments of aerospace and luxury manufacturing. My role centers on developing and implementing a robust customer service strategy tailored to meet the complex challenges of these industries, consistently aiming for continuous client satisfaction.With a profound passion for technology and an unwavering commitment to user satisfaction, always seeking innovative ways to enhance the customer experience ensuring that every client interaction not only resolves issues or improves user experience but also strengthens trust and builds long-term partnerships.