Sanyukta Phatke

About Sanyukta Phatke

With a deep understanding of customer dynamics coupled with data-driven approach, I specialize in driving customer success, fostering growth, and delivering long-term value.Core Competencies: Strategic Consulting – Aligning technology with business impact to accelerate ROI. Adoption & Retention – Data-driven strategies to boost product stickiness. Churn Mitigation – Proactively identifying risks and implementing solutions. Customer-Centric Approach – Building strong relationships that drive loyalty. Analytical & Structured Thinking – Translating data into actionable insights.🤝 Cross-Functional Collaboration – Bridging teams to enhance customer experience.Let’s connect to drive sustainable success!

Experience

1. Senior Customer Success Manager

   BrowserStack

   Oct 2023 — Present

   Maintained a high Net Promoter Score by delivering value-centric consulting, resolving key customer pain points, and driving measurable outcomes-Conducted business reviews, workshops, and training sessions to enhance customer experience and retention-Leveraged customer insights, product usage data, and feedback loops to develop actionable success plans that drove continuous improvement-Fostered strong relationships with engineering, QA, and leadership teams to influence long-term strategy and ensure seamless adoption-Identified at-risk accounts early and implemented targeted retention strategies to minimize churn and maximize customer lifetime value-Drove Net Revenue Retention >95% by securing renewals and expanding account value through strategic engagement.

Education

• Xavier Institute of Management(XIM Bhubaneswar)

  MBA

  2020 — 2022

• Pune Institute of Computer Technology

  B.E, Computer Science

  2013 — 2017