Sanyam Agarwal
SRE | SQL | Linux | Splunk | Dynatrace | Shell Scripting | Jenkins CI/CD | Kubernetes | Kafka | Postman | Service Now | Jira
- Role
- Service Delivery Analyst Ii at FIS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sanyam Agarwal
Detail-oriented IT professional with 4+ years of experience in service delivery, production support, application monitoring, and automation in BFSI and healthcare domains. Adept in tools and technologies such as SQL, Linux, Shell Scripting, Splunk, Dynatrace, Jenkins, Kafka, and Kubernetes. Proven track record in root cause analysis, incident resolution, and cross-functional coordination to meet SLAs and drive operational excellence.
Experience
Service Delivery Analyst Ii
Apr 2024 — Present · Gurugram, IN
Created and maintained Splunk dashboards and alerts for real-time API monitoring.• Performed production and UAT deployments using Jenkins automation.• Monitored jobs via crontab and handled Kafka topic flows to Elastic via Logstash.• Diagnosed and resolved Elastic server issues using diagnostic logs.• Provided L2 functional support and RCA documentation for client-facing applications.• Automated banking utilities and supported patching activities.• Tracked and resolved incidents via ServiceNow, ensuring SLA compliance.
Education
Mukand Lal National College
BCA - Bachelor of Computer Application, Computer Science
2017 — 2020
CHANDIGARH UNIVERSITY
Master of Computer Applications - MCA
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