Sanya Marepally Harika

About Sanya Marepally Harika

1) Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation, Transition & Change Management with excellence in managing issues that could impact end-to-end delivery operations, performing root-cause analysis and providing leadership/ direction(2) Excellence in supervising daily operations, maintaining tool history, implementing safety rules, running safety audits, and assisting customers(3) Proficient in mapping clients’ business requirements and translating these requirements into functional specifications, services, and custom solutions with successful project execution(4) Efficient in coordinating with the respective Teams to look into the issue and resolving the issue while adhering to the SLAs(5) Highly skilled in various functions of Task & Issues Analysis & Documentation, SLA Compliance, Report Analysis, Client & Stakeholder Management, and Team Management(6) Excellence in Search Engine Optimization (SEO), Social Media Management (SMO), Search Engine Marketing (SEM) and Online Reputation Management(7) Conceptualized a new method of running conference calls for Major Incidents which reduced the time spent on the issue as well as cleared up communication between all teams (8) Ensured that proper functional testing is being done before making the environments live

Experience

1. VP of IT Service Management

   HSBC

   Jan 2025 — Present

Education

• CVR College

  Bachelor of Technology, Computer Science Engineering

  2002 — 2006

• Rosary Niketan School

  S.S.C, Maths

  1990 — 2000

Skills

• Blog Marketing
• Content Writing
• Google Webmaster Tools
• Programming
• Web 2.0
• Conversion Optimization
• Search Advertising
• Analytics
• Social Bookmarking
• Web Design
• Affiliate Marketing
• Social Media Optimization (Smo)
• Google Analytics
• Search Analysis
• Google Adwords
• Incident Management
• Market Research
• Web Development
• SEO
• Smo
• Yahoo Search Marketing
• Sem
• Web Marketing
• Organic Search
• Adobe Analytics
• Itil Certified
• E-Commerce SEO
• SEO Copywriting
• Omniture
• Link Building
• Website Promotion
• Online Lead Generation
• Search Engine Submission
• Landing Page Optimization
• Email Marketing
• Crm
• Ppc
• Keyword Research
• Strategy
• Social Media Marketing