Sanya Bhutani
Client and Internal Workforce Support Specialist @Concentrix
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WORK HISTORY
Client and Internal Workforce Support Specialist @Concentrix
Managed 200+ support tickets/month, resolving 67% independently with 100% CSAT (Customer Satisfaction) at peak performance- Trained and onboarded 20 clients per month on Meta Business Suite, Ads Manager, and campaign optimization strategies- Delivered clear, professional communication to global teams, ensuring clarity in complex issue resolution and alignment with internal timelines-Provided technical support for ad policy violations, intellectual property disputes, billing escalations, and account recovery cases- Assisted advertisers in ad performance analysis, A/B testing strategies, budget allocation, and audience targeting to maximize ROI- Collaborated with cross-functional teams (Sales, Subject Matter Experts, and Product Teams) to improve platform usability and customer experience- Monitored ad performance KPIs and provided data-driven recommendations for improving CTR, engagement, and conversion rates- Assisted with calendar and meeting coordination for HR business partners and supported logistics for candidate interviews and onboarding events
EDUCATION
Panjab University, Chandigarh
Bachelor of Arts - BA (Hons.), Humanities/Humanistic Studies (71%)
Berlin School of Business & Innovation (BSBI)
Global MBA, Business Strategy , Operations Management, Financial Management,International Marketing,
ABOUT SANYA BHUTANI
I’m a people-first professional with 3+ years of experience across talent acquisition, HR…
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