Santu D.

About Santu D.

An enthusiastic Hospitality Management/ Property management Professional with a drive, determination and proven ability to ensure that the business operates efficiently and profitably. Possess over 12 year of experience in Hospitality Industry with extensive focus on Client Relationship Management, business Operations Management, F&B supervision, Property management and Vendor management Proven track record of maximizing guest satisfaction, Quality Assurance and profitability whilst maintaining high standards and also present a positive and fashionable image of the business Innate ability to manage and maintain correct staffing levels as per the Guest Count Per Crew Hours (GCPCH) Adept in managing high volume operations & improve all controllable costs thereby maximize revenue Proficient in increasing sales and thereby business at every possible opportunity Outstanding at handling complicated situations while ensuring potential customers satisfaction. Skilful in overseeing the inventory and placing the orders well in advance Efficient in maintaining inventory and stay abreast with current promotions and new products Interacted and provided outstanding hospitality to the guests coming from several parts of the world Innate ability to work under pressure and lead a team, hailing from diverse cultural, ethics & diverse walks of life

Experience

1. Associate Manager (Hospitality & Property Management)

   Lodha

   Apr 2021 — Present · Mumbai, IN

Education

• Welingkar Institute of Management

  PGDM(HB), Operations Management

  2021 — 2022

• Indian Institute of Hotel management & Culinery Arts

  Bachelor of Science - BS, Hotel Management & Tourism

  2007 — 2010