Thays Santos
Customer Service Representative & Inside Sales @Aic Equip. & Plasti-Co Equip
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WORK HISTORY
Customer Service Representative & Inside Sales @Aic Equip. & Plasti-Co Equip
Wixom, MI, US
Responded promptly to customer inquiries about quotes, orders, status updates, complaints, returns, and warranties, ensuring customer satisfaction rate.• Managed the complete order fulfillment process, accurately inputting data and reducing errors.• Built and nurtured supplier relationships, negotiating pricing agreements that achieved cost savings. • Processed requisitions and maintained proactive communication with management regarding order statuses.• Managed accurate and timely invoicing for over 300+ monthly transactions.• Collaborated with the outside sales and engineering teams to deliver customized products, meeting client-specific requirements with an on-time delivery rate.• Monitored open orders, confirmed shipping dates, and resolved issues, minimizing order delays.• Addressed international supply chain challenges, scheduling ocean and air freight shipments to/from China & India and ensuring on-time delivery for shipments.• Ensured compliance and accuracy of import/export documentation, reducing clearance delays.• Demonstrated expertise in freight forwarding services and customs brokerage, optimizing logistics costs.• Prepared and secured approvals for RMA/rebill orders, streamlining the returns process and reducing processing time.• Delivered timely shipment notifications and pre-alerts, facilitating seamless international shipment clearance.
EDUCATION
Universidade Metodista de São Paulo
Bachelor of Business Administration - BBA, International Business
Washtenaw Community College
Certificate in E-marketing, E-marketing and Social Media
LaGuardia Community College
Import/Export Certificate , International Business
Associação Batataense de Ensino ABE -Escola de Comércio de Batatais
Technician in Accouting , Accounting
Universidade de Franca
Bachelor of Business Administration - BBA, International Business
Manhattanville University
Business English Class, English
SKILLS
ABOUT THAYS SANTOS
Customer Service Pro | Inside Sales Specialist | Key Account Management | Account Manager | Client Relationship Management | 10+ years of experience in Manufacturing | Strong Customer Relationship Management Skills
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