Santosh Pratap Yadav
Technical & Service Coordinator at VPROTECT Power by SIS INDIA || Service- SPOC Pan India || Operations Specialist.||
- Role
- Technical & Service Coordinator at Vprotect India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Santosh Pratap Yadav
Highly organized and results-driven Technical & Service Coordinator with 2+ years of experience streamlining service operations and managing technical and Service based projects end-to-end, complemented by 1.5 years of hands-on experience as a Technical Support Executive. Adept at bridging technical execution with service excellence to drive measurable business outcomes. Proven track record of improving customer satisfaction by 25% through structured feedback systems and reducing service delivery timelines by 20% by optimizing workflows and service management strategies. Experienced in leading and mentoring a 16-Members of Technical Support team, delivering targeted training programs, and ensuring consistent, high-quality service delivery.Strong communicator and problem solver with expertise in CRM platforms, scheduling Ticketing tools, and service coordination systems to enhance cross-team collaboration and operational efficiency. Known for taking ownership, driving continuous improvement, and successfully managing technical initiatives from initiation through completion.
Experience
Technical & Service Coordinator
Sep 2025 — Present · Gurugram, IN
Proven track record of improving customer satisfaction by 25% through structured feedback systems and reducing service delivery timelines by 20% by optimizing workflows and service management strategies. Experienced in leading and mentoring a 12-Members of Technical Support team, delivering targeted training programs, and ensuring consistent, high-quality service delivery. Managed escalated issues as the primary point of contact for high-priority incidents, coordinating with cross-functional teams (e.g, engineering, product development) to restore services swiftly within SLA targets.• Coordinate service operations• Incident & Escalation Management. Customer Service Management (CSM)• Team Leadership & Mentoring• Technical Troubleshooting ( L2/L3 Support )• Stakeholder communication• Vendor and partner management.
Education
Board of Technical Education, Uttar Pradesh (BTEUP)
Diploma in Engineering , Electrical Engineering
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
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