Santosh Srivastava

About Santosh Srivastava

Accomplished IT Sr Scrum Master/Sr Project Manager with over 15 years of experience in IT…

Experience

1. Sr Scrum Master

   HTC Global Services

   May 2025 — Present · US

   1.Working as Sr Scrum Master and Backup of RTE at one of the top 5 US Healthcare Providers, managing delivery of multiple agile teams.2.Delivered projects in Treasury and Banking Domain for Expense approval, Bank payment integrations, Check payment inquiry and refunds.3.Developed and successfully rolled out a greenfield Expense Approval System to users, driving seamless adoption through structured user communications, targeted training, comprehensive job aids, and ongoing user support forums.4.Successfully delivered a new Payroll Processing System, integrating upstream feeds from Workday and ADP and generating validated payment files for bank disbursements post payroll processing; identified and closed key requirements gaps to automate the end-to-end process.5.SAFe Agile: Led PI Planning sessions, ensuring alignment of team objectives with ART goals, managing dependencies, and guided teams in applying SAFe Agile principles.6.Scrum Facilitation: Following Scrum best practices across teams for Scrum ceremonies including stakeholder management, Backlog grooming, Sprint Planning, Daily Stand-ups, Sprint Reviews, customer Demo and Retrospectives, ensuring they are effective, time-boxed, and focused on achieving Sprint goals.7.Program Planning and Execution: Worked closely with business to develop program roadmaps, create project plans, and monitor program milestones.8.Cross-Functional Collaboration: Collaborated with cross-functional teams - including Business, Product Owners, external vendors, Cigna IT, vendor IT, stakeholders, and senior leadership - to drive program alignment, ensure decision clarity, and resolve high-impact issues.9.Risk Assessment and Issue Resolution: Proactively addressed project challenges, leveraging critical thinking and problem-solving skills.10.Stakeholder Communication and Reporting: Acted as the point of contact for stakeholders, providing consistent updates and reports on project status, KPIs, and potential risks.

Education

• Indian Institute of Technology, Kanpur

  Master of Technology - MTech, Industrial Management

• Madan Mohan Malaviya University of Technology (MMMUT), Gorakhpur

  BE, Civil