Santosh Sharma
Real Estate CRM Professional | Backend & Frontend Customer Engagement Expertise
- Role
- Manager - Sas & Customer Services at BPTP Ltd.
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Santosh Sharma
Seasoned Real Estate Professional with expertise in CRM backend and frontend operations…
Experience
Manager - Sas & Customer Services
Apr 2024 — Present · Faridabad, IN
Responsibilities Areas:• Overseeing all key aspects of client relationships, documentation processes, and collection activities.• Customer Support and Interaction• Database Management• Compliance Verification (TRANSFERS/CD/BBA/NOC FITOUTS/HANDOVER)• Customer Communication and Updates• Customer Issue Analysis and Approvals• Team Leadership and CRM Oversight• Handling escalations and achieve CSAT targets• Refined customer experience contributing to NPS improvement
Education
Deendayal Upadhyay Gorakhpur University
M.Com
2014 — 2016
Deendayal Upadhyay Gorakhpur University
Bachelor's degree
2010 — 2013
Shri Shankar Mumukshu Vidyapeeth
Intermidiate
2007 — 2010
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