Santosh Salokhe
Area Debt Manager - Unsecured Product - Mumbai @ICICI Bank
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WORK HISTORY
Area Debt Manager - Unsecured Product - Mumbai @ICICI Bank
Thane, IN
Monitor and control Delinquency and Credit losses for Credit Cards / Personal Loan Portfolio.Ensure that the Collection agencies are managed in a manner so that:TATs are met Control on quality of CollectionsEnsure proper documentation of Collection related activities Timely assignment of Collection cases to AgenciesConduct periodic audits related to collection agencies & processes activitiesSupervise and develop direct reportees in a manner to enable them to take on higher responsibilitiesIdentification and timely follow up of all Skip casesAssist Fraud Control unit in investigationEnsure compliance with BudgetsReview of Agency profile before recruitmentTraining of agentAgency AuditEnsure that all customer escalations to Bank Ho/ RBI/ BO are handled with utmost importance/ care and resolved within TAT.Collection Manager - March 2005 to Dec 2007Monitor and control Delinquency and Credit losses for Credit Cards PortfolioExercise adequate control over in-house/ Agency Calling team and external agencies in terms of:Capacity PlanningRecruitment and TrainingProductivityResolutionTimely assignment of Collection cases to AgenciesAccount CoverageCustomer Complaint Resolution.
EDUCATION
Jamnalal Bajaj Institute of Management Studies
MMM
Smt. Sulochanadevi Singhania School, Thane
1990
University of Mumbai
Masters in Marketing Management
SKILLS
ABOUT SANTOSH SALOKHE
Basic knowledge of accounting and willingness to understand human behavior has kept me…
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