Santosh Nair

About Santosh Nair

Experienced design leader with 20+ years in product and service industries, specializing…

Experience

1. Sr Director of Experience Design (Commerce Services, Sending Tech & Design System) at Pitney Bowes

   Pitney Bowes

   Feb 2018 — Present

   I focus on the people, strategy, and process pieces of our culture that aims to transform how we do product design and development.\\\\n\\\\nI am responsible for experience design vision and strategy - for $ 2 billion + product portfolio in the Commerce Services and Sending Technology business units at Pitney Bowes.\\\\n\\\\nI am also responsible for growing and scaling the Pitney Bowes Design System (in its 5th year of maturity) that supports 90+ products across all BU\'s and product platforms (Web, Mobile, Hardware devices).\\\\n\\\\nOn a day to day basis, I direct a highly talented team of designers, researchers, content, front-end developer, and architects to deliver our brand promise and create exceptional value for our clients and users.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• User Research
• Information Architecture
• Software Project Management
• Rapid Prototyping
• User-Centered Design
• User Experience
• Persona
• Industrial Design
• Requirements Analysis
• Human Computer Interaction
• Usability
• Interaction Design
• Lean UX
• Product Design
• Usability Testing
• User Interface
• Contextual Inquiry
• Agile Methodologies
• Usability Engineering
• User Interface Design
• Heuristic Evaluation
• Cross-Functional Team Leadership
• Human Factors