Gayathri Prabhala

About Gayathri Prabhala

Software Engineering Manager with 15+ years of experience owning shipping, logistics, and payments platforms for global eCommerce and technology companies including eBay, Google, and LinkedIn. I manage a team of 5 engineers delivering mission‑critical systems that safeguard \\$500M+ in annual payment volume and have generated \\$20M+ in incremental revenue. I own technical roadmaps and distributed systems architecture for global checkout and payment platforms, including international commerce, ML‑enabled fraud prevention, and multi‑acquirer integrations, and I lead engineering organizations to improve scalability, reliability, and resiliency through governance frameworks, architecture standards, and modernized CI/CD practices. Recent Impact – Key Highlights- Re‑architected cross‑border trade, tariff, and international shipping platforms, improving system reliability by ~40%, reducing post‑release defects by 30%, and delivering \\$20M+ incremental annual shipping revenue via +1% checkout conversion and a 20–25% reduction in shipping failures- Led global payment gateway transformation with 99.9% uptime, 30% Sev incident reduction, and 60% MTTR improvement, while driving multi‑acquirer and multi‑rail integrations (Checkout.com, Fiserv, Adyen, Klarna, Venmo, Payoneer) that unlocked \\$25–40M in incremental annual revenue- Directed ML‑driven fraud detection and dispute resolution platforms that reduced chargebacks by 25%(\\$8–12M annual fraud savings), automated 50% of manual reviews, and improved resolution time by 35%- Scaled test automation and CI/CD for critical payment services, increasing coverage from 40% to 90%, cutting manual testing effort by 80%, and enabling 3x higher deployment frequency while maintaining high system stability. Technical & Leadership Focus- Domains: Payments Infrastructure, Payment Gateways, Multi‑Acquirer Routing, Fraud Detection & Dispute Management, Billing & Invoicing Systems, Cross‑Border Trade (CBT), Global Shipping & Logistics Platforms, Tariff & Duty Services- Technologies: Java, Spring Boot, Distributed Systems Architecture, Microservices, REST APIs, SQL, Kafka, CI/CD Pipelines, Jenkins, Git/GitHub, Monitoring & Observability (Grafana, Prometheus), Test Automation (JUnit, TestNG, Selenium), ML/AI (scikit‑learn, TensorFlow, NLP)- Leadership: Engineering Management, Technical Roadmap Ownership, Platform Architecture, Systems Design, Enterprise Delivery, Incident Management, Scalability & Reliability Engineering, Architecture Design Reviews.

Experience

1. Staff Software Engineer (Software Developement Manager Equivalent) - Shipping

   eBay

   Jul 2025 — Present · Austin, TX, US

   Leads backend engineering team of 5 owning enterprise trade, tariff, and location platforms powering international shipping and checkout across eBay’s $500M+ global marketplace, with accountability for distributed systems reliability, automation strategy, and revenue performance.• Owned re-architecture of cross-border trade and tariff platforms to modernize transaction workflows and strengthen distributed systems resilience, reducing production incidents and improving system reliability by ~40%.• Led standardization of architecture, code review, and testing practices to improve engineering quality and delivery predictability across international shipping platforms, reducing post-release defects by 30% and accelerating feature delivery.• Led re-engineering of international shipping and checkout platform architecture to improve reliability, scalability, and error rates, delivering $20M+ incremental annual revenue via +1% checkout conversion and a 20–25% reduction in shipping failures.• Managed team of 5 backend engineers, improving engagement through regular 1:1s, goal setting, and feedback, enabling two internal promotions while maintaining high delivery performance.

Education

• MVSR Engineering College

  Bachelor's Degree, Mechanical Engineering

• Texas McCombs School of Business

  Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications