Santosh K.

About Santosh K.

With over 20 years of IT expertise in the Commercial and Personal Insurance industry, I am passionate about driving business transformation and delivering innovative solutions. My career spans leadership roles such as Functional Lead, Business Architect, Project Manager, and Scrum Master, where I have consistently delivered complex projects on time and within budget. I specialize in optimizing complex insurance processes, driving digital transformation, and enabling operational excellence across Commercial and Personal lines.I bring deep domain knowledge as a Chartered Property Casualty Underwriter (CPCU), with specialized expertise in Commercial Auto, Property, Workers Comp, Builders Risk, and General Liability. My extensive experience with Insurity Policy Decisions (15+ years) and Guidewire PolicyCenter (10+ years) enables me to optimize policy administration and enhance operational efficiency for large-scale insurance organizations.Certified as a PMP since 2007, I excel at managing agile, iterative, and waterfall projects, leading cross-functional teams, and collaborating with stakeholders across Underwriting, Claims, Agency Management, and Billing. I am skilled at translating business needs into actionable requirements, designing process flows, and delivering user-centric solutions that improve business outcomes.My toolkit includes SharePoint, HP ALM, Balsamiq, CA Agile (Rally), and JIRA, allowing me to streamline project delivery and foster continuous improvement. I thrive in dynamic environments, coaching and empowering teams, and staying ahead of industry trends to drive value.Above all, I am committed to helping insurance organizations achieve operational excellence, embrace digital transformation, and create a brighter future for customers and stakeholders.

Experience

1. AVP, Senior Business Systems Analyst Functional Architect

   Zurich North America

   Aug 2018 — Present · Schaumburg, IL, US

   I drive strategic technology initiatives that align with business goals and deliver measurable impact across the insurance value chain. I specialize in designing and optimizing end-to-end insurance processes, leveraging my deep industry knowledge to bridge the gap between IT and business operations.Led the digital transformation of core insurance platforms. Currently working on Underwriting Transformation Program Guidewire PolicyCenter implementation. o Functional Lead/Architect, Scrum Master and Senior Business Systems Analyst for the Guidewire PolicyCenter implementation. Successfully implemented nine releases that include Standard Lines and Specialty Lines products. Received Silver Award for Release 1 implementation. o Managed team of upto six Business Analysts. o Developed user stories for key functions. o Conducted showcases/Functional demos. Conducted Guidewire PolicyCenter Training for Project Team and Other stakeholders.o Managed development of end to end wireframes o Conducted and led many inception current state and future state requirements gathering sessions with SMEs o Created many inception and Execution deliverables.

Education

• COEP Technological University

  BE, Mechanical Engineering

  1993 — 1997

• The George Washington University School of Business

  Master's Certificate in Business Analysis, Business Analysis

  2014 — 2018

• COEP Technological University

  Bachelor's degree, Mechanical Engineering

Skills

• Software Project Management
• Visio
• Quality Center
• User Interface Design
• Insurance
• Property & Casualty Insurance
• Problem Solving
• Commercial Insurance
• Analysis
• Usability Testing
• Vendor Management
• Ms Project
• Business Analysis
• Consulting
• Systems Analysis
• Pmp
• Underwriting
• Sharepoint
• Training
• Sdlc
• User Stories
• Requirements Management
• Requirements Analysis
• Db2
• Process Flow Charts
• Microsoft Office
• Quality Assurance
• User Acceptance Testing
• Software Development Life Cycle (Sdlc)
• Business Process Re-Engineering
• Business Requirements
• Insurity
• Benefit Cost Analysis
• Certified Project Manager
• Use Case Analysis
• Agile Methodologies
• Guidewire
• User Manual Development
• Waterfall
• Project Estimation