Santoshkumar Hiremath

About Santoshkumar Hiremath

Entrepreneurial minded\' with consistent success in starting, building, growing and…

Experience

1. Cx Leader & Head of Operations

   Ecobillz Private Limited

   Jul 2024 — Present · Belagavi, IN

   Currently leading the Global Support & Service Delivery of Ecobillz Digitization and AI Driven Business. A leader in AI-driven B2B SaaS Digitization Platforms, revolutionizing the hospitality industry. Our cutting-edge technology empowers hotels to effortlessly transition to digital operations, embracing paperless processes and streamlining critical back-office tasks. We provide Installation, Deployment, Proactive and Break fix support through strong customer outcome-focused culture and digital enabled operations. Key focus areas : 1. Digital Transformation & AI Strategy- Develop and execute a comprehensive digitization and AI strategy aligned with business goals- Identify opportunities for AI and automation to enhance operational efficiency- Drive AI adoption across various business functions to improve decision-making and productivity- Evaluate and implement emerging AI technologies to optimize workflows.2. Operations Management & Process Optimization- Lead process automation initiatives to streamline operations- Oversee digital workflows and ensure continuous improvement through AI-powered analytics- Implement AI-based predictive analytics to optimize resource allocation and performance- Ensure compliance with industry standards, regulations, and data security in AI applications.3. Leadership & Team Management- Build and lead a high-performing digitization and AI operations team- Provide guidance on best practices in AI-driven operations and digital transformation- Foster a culture of innovation and continuous learning.4. Customer Engagement Strategy & Execution- Develop and implement a customer engagement strategy to enhance customer experience and retention- Leverage digital platforms, AI-driven chatbots, and CRM tools to optimize customer interactions- Monitor and analyze customer feedback to improve engagement strategies.Invest in creating a more sustainable future by saving precious trees and natural resources

Education

• Karnataka State Open University

  Bachelor’s Degree

• Karnataka University

  Polytechnic Diploma

Skills

• Management
• Business Process Improvement
• Customer Experience
• Team Management
• People Management
• Customer Relations
• Leadership
• Lean Six Sigma
• Customer Service
• Project Management
• Itil
• IT Service Management
• Quality Management
• Service Delivery
• Business Analysis
• Black Belt
• Process Improvement