Santosh G.

About Santosh G.

Delivery Operations & Data Platforms Leader with 18+ years of experience driving transformation, enterprise content operations, and AI-enabled process excellence across global organizations. I focus on improving business outcomes by modernizing workflows, scaling digital platforms, and enabling data-driven decision-making through automation and governance.Most recently, I served as Director – Data Management & Platform Operations at S&P Global, leading operational delivery for multiple product lines across Private & Public Markets. I partnered with senior leadership to shape strategic programs, KPI governance, productivity models, automation roadmaps, and cross-functional execution across Product, Engineering, Commercial, and Operations.I also led AI-enabled initiatives that automated content acquisition and enrichment, standardized operating models across regions, accelerated SLA performance, and strengthened platform resilience and compliance.Prior roles at ServiceNow and Pegasystems expanded my experience across SaaS operations, entitlement integrity, Master Data stewardship, and OCM-driven change delivery. I introduced AI-assisted validation workflows, escalation reduction mechanisms, and analytics-based decision frameworks to improve predictability, quality, and stakeholder transparency.I began my journey at Shore Group, progressing from analyst to senior delivery leader managing 120+ global FTEs in capital-markets data and digital publishing operations. I built delivery playbooks, strengthened SLA & audit rigor, and scaled enterprise client support using governance-first operating models.Across roles, my leadership has centered on a simple theme:pair deep operational discipline with automation and AI to unlock speed, accuracy, transparency, and scalabilityCore Strengths:AI-enabled workflow transformation (LLMs, extraction, enrichment, entity linking) Operational excellence & KPI governance (TTR, throughput, accuracy, CSAT)Program leadership across medical, commercial, product & engineering partnersOrganizational change management & communication frameworksLean / Six Sigma-based process improvementPlatform resilience, data quality, and scalability modelsCapability building & competency development for large global teamsLeadership Philosophy:I enjoy building operating systems for scale — people, process, and technology.I lead with clarity, empathy, and accountability, and I believe execution improves when innovation and discipline coexist — automation + governance, AI + human oversight, speed + quality.

Experience

1. Director - Data Management

   S&P Global

   May 2023 — Present · Hyderabad, IN

Education

• Osmania University

  Master of Business Administration (M.B.A.)

• Osmania University

  B.Comm