Santosh Dhananjayan

About Santosh Dhananjayan

With over 22 years of cross-functional leadership experience, I specialize in driving large-scale finance transformation initiatives and global service delivery across diverse sectors, including BFSI, Oil & Gas, Logistics, and Insurance. My expertise spans enterprise-wide transitions, Shared Services & Global Business Services (GBS) setups, and establishing Centers of Excellence (CoEs) to optimize operational efficiency, compliance, and cost controls.I have successfully led end-to-end process migrations for 250+ FTEs across P2P, O2C, R2R, Product Control, Risk, and HRO domains, ensuring structured governance and seamless stakeholder alignment across EMEA, APAC, and the Americas. My leadership is grounded in Lean Six Sigma and DMAIC methodologies, delivering measurable improvements in process accuracy, productivity, and customer satisfaction, earning recognition such as the prestigious CFO Award at Credit Suisse.A firm believer in technology-led transformation, I have championed process digitization, automation (RPA), SLA governance, and performance analytics to enhance service delivery frameworks and business resilience. I also bring strong compliance and risk management experience aligned with ISO 9001, 27001, and 22301 standards.Known for my strategic vision, analytical mindset, and inclusive leadership style, I’ve successfully managed high-performing teams across global hubs, including India, the UK, Zurich, Singapore, Budapest, Uruguay, and China.Let’s connect if you’re looking to collaborate on finance transformation, shared services excellence, or operational leadership on a global scale.

Experience

1. Sr General Manager - Finance & Payroll Transformation

   Worley

   May 2022 — Present · Mumbai, IN

   Drive and execute digital transformation strategies, aligning project roadmaps with organisational goals to optimise finance operations and enterprise performance.• Lead key process improvement initiatives across cross-functional teams, ensuring alignment with global finance transformation standards and regulatory compliance.• Conduct in-depth process discovery and analysis of existing workflows, systems, and financial operations to identify inefficiencies and implement intelligent automation solutions, including RPA, AI, and workflow digitisation.• Champion the development and execution of automation and digitisation strategies, delivering measurable improvements in productivity, accuracy, and turnaround time.• Analyse customer behaviour and feedback using UX and CSAT data, recommending and implementing digital solutions that significantly enhance customer experience and operational excellence.• Map end-to-end customer journeys, identify gaps and opportunities for transformation, and lead initiatives to re-engineer processes for enhanced value delivery.• Collaborate with senior leadership and stakeholders, gathering requirements, performing root cause analysis (RCA), designing scalable solutions, and communicating progress through structured governance frameworks.• Identify and implement opportunities that drive profitability improvements and cost optimisations across finance and shared service operations.• Engage with external and internal clients to assess strategic priorities, uncover process inefficiencies, and deliver tailored transformation roadmaps that support long-term business goals.• Spearhead Black Belt (BB) level projects, coaching and mentoring Lean Six Sigma Green Belts, fostering a culture of continuous improvement and operational discipline.• Provide visionary leadership to embed a high-performance quality culture, leveraging Continuous Improvement (CI) frameworks such as Lean, Six Sigma, and Agile methodologies.

Education

• Nagpur University

  BE (Bachelor), Electrical Engineering

  1999 — 2002

• Bharati Vidyapeeth

  Diploma, Electrical Engineering

  1995 — 1998

• Kendriya Vidyalaya

  Schooling till Xth, xth

  1991 — 1992

Skills

• Transition Management
• Business Process
• Business Process Re-Engineering
• Team Leadership
• Process Management
• Training Skills
• Dmaic
• Pmo
• Pmp
• Leadership
• Bpo
• Management Information Systems (Mis)
• Change Management
• Process Improvement
• Mis
• Performance Management
• Crm
• Itil
• Software Documentation
• Sdlc
• Solution Architecture
• Customer Relationship Management (Crm)
• Requirements Gathering
• Management
• Itil V3 Foundations Certified
• Offshoring
• Visio
• Six Sigma
• Pmp Trained
• Business Process Improvement
• Outsourcing
• Dmaic Certified
• Project Management
• Team Management
• Training
• Analysis
• Business Process Mapping
• Business Process Design
• Vendor Management
• Service Delivery