Santosh Chathanur Subramanian

About Santosh Chathanur Subramanian

Accomplished IT Strategy Leader with extensive experience in architecting, developing, and implementing enterprise-wide Business Intelligence (BI) strategies. Skilled at partnering with executive leadership to identify and deliver IT solutions that drive productivity, streamline operations, and enhance decision-making. Proven expertise in managing production support and leading Level 1 and Level 2 incident management to ensure swift resolution of complex issues. Adept at creating impactful Power BI dashboards by leveraging ServiceNow data to provide actionable insights.Deep knowledge of HR systems, including SuccessFactors, ECP Payroll, and HR ServiceNow, with a strong focus on aligning technology solutions to organizational goals-Experienced Project/Program manager also having experience managing projects for multi-billion dollar Fortune 500 apparel giant. Great knowledge of Apparel Industry and Retail, Supply Chain ProcessesOrder to cash, Manufacturing, Distribution, Sourcing,Logistics – SAP, Legacy Order Management systems, Warehouse Management (Manhattan, Legacy WMS, Supply Chain, e-commerceAccount Receivables & Accounts Payable (General Ledger, Lawson AP, Cash Application, Credit card processing, Lockbox)-Well versed with the Project Management Methodology and PMO processesWell versed with managing globally distributed teams and leading large teams to success.Experience with large scale application transition support and managing production support engagements with globally distributed support teams-Highly efficient in client management and Account Management, Managing a portfolio of around $ 4 M for a fortune 500 client, Have experience in business development, Pre-sales and proposal building on Enterprise Management, Warehouse Management and legacy modernization, Supply Chain Optimization, Legacy Modernization, Infrastructure management-NRF Retail certified in both Retail Professional credential and Retail management certificationCertified Scrum Master, ITIL v3 certifiedExcellent knowledge of SOX Compliance activities and PMO processes

Experience

1. Senior Program Manager - Enterprise Business Analytics

   XPO

   Jan 2018 — Present · Charlotte, NC, US

Education

• Harvard Business School Online

  Certificate Course, Disruptive Strategy

• Harvard Business School Online

  Certificate Course, Finance for Managers

• Harvard Business School Online

  Financial Accounting, Economics for Managers and Business Analytics

  2018 — 2019

• Harvard Business School Online

  Other; Certificate in Leadership Principles

  2019 — 2019

• Quantic School of Business and Technology

  Executive MBA, Business Administration and Management

• College of Engineering Trivandrum

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  1999 — 2003

Skills

• Web Services
• Project Management
• Data Warehousing
• Program Management
• Supply Chain Management
• Customer Service
• Agile Methodologies
• Quality Assurance
• Customer Engagement
• Management
• Sql
• Pl/Sql
• 24x7 Production Support
• Db2
• Project Management Office (Pmo)
• Global Client Management
• People Management
• Testing
• Vendor Management
• Databases
• IT Strategy
• Cross-Functional Team Leadership
• Software Development Life Cycle (Sdlc)
• Software Development
• Scrum
• Service Delivery
• Data Modeling
• Itil V3 Foundations Certified
• Business Analysis
• Team Management
• Customer Relationship Management (Crm)
• Software Project Management
• Crm
• Data Migration
• Etl
• Pre-Sales
• Client Co-Ordination
• Sdlc
• Agile Project Management
• Requirements Gathering