Santosh Sharma

About Santosh Sharma

Consistent track record of progression, repeatedly achieving goals and producing immediate improvements within months of hire; possess long history of achievement piloting change and driving results as a P&L in companies of all sizes Experience in Telecom, E-commerce, Insurance & Banking, Automobile and CRM domains Interfaced with process managers to understand all necessary aspects and needs of training, and ensured they are fully informed of the training and development objectives, purposes and achievements Measured training outcomes, conducted train the trainer and pilot exercises, and reviewed the quality of new curriculums for modification and budget alignment Showcased strategic and operational leadership across defining financial objectives, preparing annual budgets, scheduling expenditures, conducting variance analysis and cost-effective analysis Expertise in managing multiple processes with larger size teams - voice and non-voice process which includes inbound, outbound, data entry (backend work), email, social media and chat Led business integration and evolution to the next level; highly successful in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence/continuity Resourceful at maintaining excellent relationships with clients to achieve quality service norms by resolving their service related critical issues Senior Level Management Executive with exemplary performance in driving business growth, overcoming complex business & financial challenges Drove knowledge management teams to develop solutions for any potential business hiccups and management; established excellence in developing enterprise structuring & restructuring principles, standards & architecture blueprints Business Development – Equipped with the skill of functional management along with the practical experience in the analysis, development and implementation of Strategic Business Plans and Policies to ensure organizational growth, targeting maximum profitability Defined, negotiated & defined the effective utilization of resource in line with service specifications, led resource planning and teams to plan the required resource in conjunction with business objectives and service level agreements

Experience

1. Senior Quality Manager

   Radical Minds Technologies Pvt. Ltd.

   Jun 2025 — Present · Gurugram, IN

Education

• Indira Gandhi National Open University

  Bachelor of Commerce - BCom