Santosh Saha

Manager - Insurance and Claims @Writer Business Services Private Limited

Maharashtra, IN

Managing PAN INDIA and International Claims, ensuring efficient processing and resolution of insurance claims for clients across diverse geographical regions.• Orchestrating the arrangement of customized transit insurance by meticulously assessing client insurance needs and aligning them with company objectives, resulting in comprehensive coverage that safeguarded both parties\' interests.• Facilitated seamless communication between insurance providers and clients during claim incidents, expediting settlements and maintaining client satisfaction through timely resolutions.• Conducted in-depth root cause analysis reports for transit damages, providing actionable insights to the operations team to enhance risk mitigation strategies and minimize losses.• Skillfully negotiated with brokers and insurance companies to secure competitive premium rates during Marine Policy renewals, while also tailoring additional coverages to meet specific client requirements.• Prepared and presenting detailed Monthly Business Review Reports for the Insurance and Claims Department, offering valuable insights to senior management for informed decision-making.• Spearheaded initiatives to drive processing improvements, introduce new innovations, and implement system automations within the CBS framework, enhancing operational efficiency and effectiveness.• Led monthly meetings with Sales and Services delivery teams to identify and address additional client requirements, ensuring alignment with business objectives and enhancing customer satisfaction.• Conducting on-site visits to packing and delivery locations to assess adherence to standard operating procedures, ensuring accuracy and quality in operations.