Santosh Ravichandran

About Santosh Ravichandran

I am a senior operations leader with 20+ years of experience driving global Deal Desk, Pricing Operations, OTC and GTM transformation across APAC, EMEA, and NAMER. I specialize in building scalable operating models that balance speed, quality, and governance in high-growth, high-complexity environments.Over the last several years, I’ve led large, multi-region teams and vendor COEs, launched the Sales/GTM Ops operating model, and partnered closely with Sales, Pricing, Finance, Product, and Tech to simplify complex deal workflows. My focus has been on reducing friction for Sales, improving deal turnaround times, and enabling teams to move from transactional execution to strategic deal advisory.I’m particularly passionate about automation-first transformation—leveraging workflow automation, bots, and system enhancements to reduce manual touchpoints, unlock capacity, and improve consistency at scale. I’m known for calm, resilient leadership through change, and for building strong teams and partnerships that can sustain performance during periods of rapid growth, system migrations, and evolving business models.Looking ahead, I’m motivated by opportunities where I can continue to lead global teams, shape scalable GTM operations, and influence revenue outcomes—while developing talent and building future-ready organizations.

Experience

1. Senior Manager - Apac Deal Desk, Central Operations

   Linkedin

   Feb 2019 — Present

   Head Deal Desk function for LinkedIn’s Talent Solutions business across APAC, serving as the Regional Lead for APAC Deal Desk. In this role, I partner closely with Sales and cross-functional teams to accelerate deal velocity, unlock growth, and provide strategic support for complex commercial scenarios.Beyond APAC, I oversee Global Pricing Operations, driving pricing governance, discounting policies, and automation initiatives that balance customer value, growth, and sustainability. My focus is on building scalable processes and delivering actionable insights that enable smarter deal-making and long-term success.I also head the Global Deal Desk Center of Excellence (COE), where I lead vendor strategy, operational standardization, and knowledge sharing across regions. In parallel, I drive the global automation strategy for Deal Desk, leveraging RPA and AI to streamline deal execution, improve scalability, and align global priorities.At the heart of my work is a passion for operational excellence, innovation, and people leadership—instilling a culture that empowers teams to deliver measurable business impact while growing their careers.

Education

• Bangalore University

  Bcom, Commerce

  2001 — 2004

Skills

• Problem Solving
• Change Management
• People Management & Development
• Performance Management
• Analytical Thinking
• Transition Management
• Analytical Skills
• Offshoring
• Process Improvement
• Service Delivery
• Operations Management
• Management
• Leadership
• Integration
• Business Process Improvement
• Customer Satisfaction
• Project Planning
• Requirements Analysis