Santosh Prasad

About Santosh Prasad

Having worked for startup and large Cable service provider I have gained extensive experience in Communications and Media industry with more than 15+ years of experience working on Cross platform application (Video, Web and Mobile Applications). In my current role (Enterprise Architecture) I am responsible for end-end aspects of Xfinity Mobile for Business product launch working with Business, Product, Technology teams to drive design, development and deployment of features into Production.Over the past 15+ years I have designed and developed several key platforms in Comcast most notably Video IM, TV Alert (Caller-ID/Other notification on TV), Electronic Sell Through(Cloud Digital Locker), Xfinity Mobile for Business and I am involved in the product definition and feature development of next generation Cross platform application. I work very closely with various teams (Business/Product/Development/QA/CARE/Ops) through the entire life cycle of the Product from ideation all the way through Production deployment of scalable application/Software (Cloud Services/Mobile apps and on Set Top Boxes Software) supporting 24+ million households at Comcast.Solid hands-on experience in Strategic Planning, Architecture, Governance, business transformation and IT Service Management.* Architecture Strategy: all the aspects of IT architecture strategy, including determining the current state, transition, and desired path for the strategy.* Architecture Review Boards: conduct periodic meeting with stakeholders to approve/align on changes to the architecture.* Governance Committees: Lead/Collaborate stakeholder committee that makes decisions on standards, policies, and change management.*Technology Lifecycles: Determine necessary Architecture changes during R&D, ascent phase, maturity phase Extensive experience in leading start-up teams; establishing IT strategy, goals, and priorities to deliver high quality technology solutions on-time and on-budget.Key achievements- Led large engineering teams (Architects/Software Developers/Database Admins) and multiple concurrent projects with multi million dollars annual budget- Managed and led the development of cloud-native micro-services layer for back office integration with billing platformMy core areas of expertise include: Leading technology teams, Enterprise Architecture, Solution Design, Technology Roadmap management, Application platform management, Lean & Agile Methodologies, Software Deployment, Cloud Computing, Process Optimization, Project & Program Management and Vendor management

Experience

1. Director Enterprise Architecture & Technology Lab

   AmeriHealth Caritas

   Jul 2021 — Present · PA, US

   As the strategic technology leader for a $23B+ healthcare enterprise, I define and execute a forward-thinking architecture roadmap, driving digital transformation at scale. I lead cross-functional modernization initiatives powered by Azure Cloud, containerization (OpenShift/Kubernetes), and AI-first platforms, fostering innovation, speed, and enterprise resilience. Strategic Leadership & Innovation GovernanceChair the Architecture Review Board (ARB), enforcing architectural integrity and governance across all programs and initiatives.Lead the Cloud Center of Excellence (CCoE) to accelerate secure, compliant Azure adoption and hybrid cloud optimization.Establish and drive the AI Center of Excellence (AI CoE)—operationalizing Generative AI (Copilot, LLMs) and Agentic AI to scale automation and insight across care and business operations.Deliver executive briefings to the CIO and senior leadership, translating industry trends into strategic tech bets and capability roadmaps.Lead build-vs-buy evaluations for core platforms including Salesforce Health Cloud, Databricks, and CCaaS/Genesys, ensuring business-aligned outcomes. Modern Architecture & Scalable Technology AdoptionEngineered and governed an enterprise-wide Azure-first cloud strategy, enabling scalable, secure service delivery.Orchestrated modernization of core systems using OpenShift containerization, microservices, and event-driven architectures. Delivered an enterprise-wide data fabric powered by Databricks, integrating real-time pipelines, AI/ML, and self-service analytics.Integrated Gen AI copilots and Agentic systems into Health care workflows Prior-auth, member services, and care management workflows.Drove omnichannel transformation through Salesforce + Genesys CCaaS integration, improving member experience and operational KPIs.

Education

• Bangalore University

  Bachelor’s Degree

• Wichita State University

  Master’s Degree

  2001 — 2003

Skills

• Wireless
• Cisco Systems Products
• Cloud Computing
• Drm
• Integration
• Distributed Systems
• Mobile Applications
• Unix
• Data Modeling
• Voice Over Ip (Voip)
• Project Management
• Vendor Management
• Voip
• Internet Protocol (Ip)
• Togaf
• Telecommunications
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Program Management
• Wireless Technologies
• Soa
• Cisco Technologies
• Snmp
• Ethernet
• Enterprise Integration
• Leadership
• Hadoop
• Cloud Applications
• Amazon Web Services (Aws)
• Software Project Management
• Agile Methodologies
• Management
• Ip
• Tcp/Ip
• Cross-Platform Development
• Sip
• Architecture
• Internet Protocol Suite (Tcp/Ip)
• Big Data Analytics