Santosh Prajapati
MySQL, Python, Excel, Pyspark, Hadoop, Statistics, Machine Learning, Power BI, Tableau, Content moderation, Digital marketing , WordPress, Google Analytics, Workday, Servicenow
- Role
- HR Service Delivery Associate at Accenture
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Santosh Prajapati
Experienced professional with 8 years in content moderation, now transitioning into data analytics. Proven ability to analyze large volumes of data, identify trends, and ensure quality and compliance. Recently completed hands-on training in SQL, Excel, Power BI, ML and Python for data analysis. Skilled at deriving insights from data to support decision-making and process improvement. Strong communication, problemsolving, and stakeholder management abilities developed through years of cross-functional collaboration.
Experience
HR Service Delivery Associate
Sep 2025 — Present · Mumbai, IN
Management (WFA)[workday & Service Now - EDM, Absence, onboarding, leavers ].Maintaining records of employees from hiring to end of employment through service tickets.Worked on Hire, rehire of employees, Bank details, Position change, Job title, Department change,Grade- step change, Manager Transfer, Promotion and Pay rate increase request to be updated in WorkdayAnalysis and solving complex problemsCollaborated with the payroll department to ensure accurate compensation and benefits administration.Ensure compliance, metrics, process are being delivered based on the agreed SLAs.Working on the employee\'s request who submitted time sheet dailyDay-to-day interaction with peers within Accenture before updating supervisorsInteraction with clients and Accenture management.Handling SOD and EOD call with clients to meet the client expectations.Documenting the process Workflow after having discussion with client.Prepared DTPs for the process.Handling DTPS review call with client and Accenture management.
Education
CDAC Kharghar
Postgraduate Diploma in Big data analytics, Data Analytics
BD College of Engineering
Mechanical
2006 — 2010
L.D.S. College of Science
M.S board
2006
YMT college of management
Master of Business Administration (MBA)
2012 — 2014
Skills
- Research
- Teamwork
- Powerpoint
- Microsoft Excel
- Customer Service
- Leadership
- Microsoft Office
- Social Media
- Microsoft Word
- Public Speaking
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