Santosh Praharaj
Service Delivery Manager @Tata Consultancy Services
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WORK HISTORY
Service Delivery Manager @Tata Consultancy Services
Mumbai, IN
20+ years of IT experience with 8+ years of experience Delivery Management experience in Banking Financial, Telecom BSS application platforms like Digital, Oracle Cloud, Oracle Finance, CRM, Warehouse Management, Mobile based application, Billing & Reporting etc.8+ years of experience as Service Delivery manager with proven experience on handling SLA based Incident, SR, PR, CR management in multi-vendor environments. Currently managing Team size of 230+ with 250+ applicationsWorked extensively as a technical lead with development, package implementation and support in multiple Oracle ERP Finance( GL, AP, AR, CM FA), CRM (OM, Pricing, FSM & IB) & Manufacturing(PO, INV) modules in Telecom, Banking, Insurance & MFG domains7+ years of experience working at customer sites across continents in US, India, MEA, Europe & APAC regionsExcellent co-ordination, communication, documentation, presentation, reporting, review, quality & security compliance skillsITIL MALC, SM Expert CertifiedITIL V4 SM Expert Certificate Certified & Trained on DevOps MasterCertified on SIAM(Service integration and management) Certified on Prince2 Foundation and Prince2 Practitioner
EDUCATION
Biju Patnaik University of Technology, Odisha
Master of Computer Applications - MCA
Jhadeswarpur High School
Higher Education/Higher Education Administration
Christ College, Cuttack
+2 Science & Bachelor of Science
ABOUT SANTOSH PRAHARAJ
CAREER PROFILE 20+ years of IT experience with 8+ years of experience Delivery…
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