Santosh Panda
Experienced Hospitality Manager | Specializing in Food & Beverage Operations and Team Leadership | Passionate about Creating Exceptional Dining Experiences
- Role
- Outlet Manager at Accor
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Santosh Panda
A seasoned hospitality professional with over 15 years of progressive experience in the dynamic world of food and beverage management. My journey has taken me across prestigious international hotel chains and restaurants, where I\'ve honed my skills in creating unforgettable dining experiences and leading teams to operational excellence. What I Do At the heart of my work is a passion for service excellence. I specialize in managing high-volume dining operations, from menu development and budget management to staff training and customer service. I thrive on enhancing guest satisfaction through personalized service, swift issue resolution, and meticulous attention to detail. Leadership is where I shine—I have a proven track record of inspiring diverse teams, fostering a collaborative environment, and developing staff to achieve their full potential. My hands-on approach and commitment to quality have consistently driven sales growth, operational efficiency, and exceptional guest experiences. My Expertise • Hospitality Management: Expert in overseeing complex F&B operations, ensuring both guest satisfaction and business success. • Team Leadership & Development: Passionate about mentoring and empowering teams to foster growth and deliver outstanding service. • Innovative Menu Development: Skilled in culinary innovation and menu engineering to meet diverse customer needs and market trends. • Operational Efficiency: Adept at streamlining operations, managing budgets, and implementing effective marketing and promotional strategies to drive revenue growth. • Customer Service Excellence: Committed to enhancing guest experiences through personalized attention, quality service, and swift resolution of any issues. Looking Forward I am eager to connect with professionals in the hospitality industry to share insights, explore new opportunities, and contribute to the success of forward-thinking organizations. Let\'s collaborate to set new standards in hospitality excellence!
Experience
Outlet Manager
Jul 2024 — Present · IN
A hospitality venue featuring 108 rooms, four food and beverage outlets, and four banquet spaces Overseeing the operations of the All-Day Dining area and the Specialty Restaurant (Koox) Leading a dedicated team of 27 staff members, focusing on team development, service standard, and operational efficiency Engaged in comprehensive operational activities, including daily management of restaurant services, menu development, and culinary innovation (menu engineering) Assumed administrative duties in the absence of the Head of Department, maintaining seamless operations continuity and upholding high hospitality management standards, as well as coordinated daily restaurant operations Implemented and refined operational procedures and service standards to enhance the dining experience and efficiency
Education
OM Computer Institute
Maharashtra State Certificate in Information Technology
2010
IndianInstituteofHotelManagement
Bachelor of Science , Hospitality and Tourism Studies
2016
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