Santosh Kumar Navanandula

About Santosh Kumar Navanandula

Competent & result oriented Delivery Management professional with 18+ years of…

Experience

1. Associate Director - Infrastructure Solution Delivery

   Novartis

   Feb 2020 — Present · Hyderabad, IN

   Supporting Business IT sites, aligning products and services to Global IT Infrastructure Services (NBS) standards and procedures.Primary point of contact for Business and IT stakeholders to provide infrastructure services to the needs of Global R&D business functions. Accountable for supporting delivery of global and local infrastructure (Servers, Database, Storage, Network) and service operations globally to Novartis business groups, Data Centres and remote sites.Scope included IT partnering, IT projects, Application-Infrastructure lifecycle management, Operations, and Demand management.Key capabilities include stakeholder management, communication, triaging escalations, and critical incidents as well as driving collaboration with stakeholders in IT function areas, infrastructure servicing groups, information/security managers, global/local Data Centre staff, and external service providers/vendors to deliver Infrastructure services to business IT projects, Applications, and Enterprise Infrastructure initiatives

Education

• VSPGS

  Master of Business Administration (MBA), Finance

  2005 — 2007

• VV Degree College

  Bachelor of Commerce (B.Com.)

  2005

• SGKVM

  SSC

  1988 — 1997

• DOEACC, Ministry of IT

  A Level, Computer Science

• SGGPT

  DCCP

  1998 — 2001

Skills

• Pl/Sql
• Customer Relationship Management (Crm)
• Crm
• Itil
• Service-Level Agreements (Sla)
• Windows Server
• Agile Methodologies
• Sla
• IT Service Management
• Service Delivery
• Incident Management
• Project Management
• Solution Architecture
• Pre-Sales
• Remote Infrastructure Management
• Ssrs
• Oracle
• Requirements Analysis
• Microsoft Sql Server
• Databases