Santosh Mishra
Business Security, Relationship & Service Delivery
- Role
- Supplier Risk(Tprm) Governance & Assurance at WTW
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Santosh Mishra
Seasoned global leader with 20+ years of experience driving Third Party Risk Management…
Experience
Supplier Risk(Tprm) Governance & Assurance
Jan 2019 — Present · Mumbai, IN
Ensures governance and oversight of WTW suppliers (~+1,400) Allow WTW to monitor supplier SLA’s and adherence to agreements Identify any potential supplier issues which may cause impact to WTW from a Client, Financial, Operational, Regulatory and / or Reputational perspective Improve process and reduces time taken to onboard suppliers Enhance WTW’s risk reporting metrics and expands risk coverage for emerging risks Enable Supplier Risk to be managed in an holistic approach Supplier Relationship management (Capgemini, Cognizant, Accenture, IBM…etc), Governance of applications support contractual obligations for WTW Business Units (Corporate IT, CRB, IRR, HCB.etc.), Manage & ensuring resolutions of business escalations, Monthly/ Quarterly/ Annual governance meetings, SLA/KPI’s tracking, Application of the Vendor management & Supplier Risk framework: Possible New Critical/ High-Risk/ Low-Risk Suppliers, Renewals / Extensions, BAU Reviews, Supplier Offboarding’s, Ensure risk activities for BCM, ICS, GDPR, Data Privacy, KYC/KYS are completed across the Third Party Ecosystem, Input towards reporting for WTW Global Risk Committee working group meetings.
Education
University of Mumbai
BE, Electronics
2004
Skills
- Lan/Wan
- Microsoft Office
- Microsoft Office 2007
- Enterprise Resource Planning (Erp)
- Project Management
- International Project Management
- System Monitoring
- System Administration
- Citrix
- Infrastructure
- Service Delivery
- Business Analysis
- Erp
- Switches
- Requirements Analysis
- Application Management
- Networking
- Infopath
- IT Operations
- IT Service Management
- Team Management
- Server Administration
- Software Project Management
- System Deployment
- IT Management
- Servers
- Itil
- Active Directory
- Vpn
- Lotus Notes
- Application Lifecycle Management
- Vendor Management
- IT Strategy
- Incident Management
- Lan-Wan
- Security
- Software Documentation
- Systems Monitoring
- Sharepoint
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